FREQUENTLY ASKED QUESTIONS

Shipping Policy

Free shipping over $100 - NZ only

We ship in 100% compostable bags or recycled cardboard boxes 

Flat shipping rate of $10 due to weight of orders 

Your order will be dispatched within 2 business days of payment being received.

We ship using reputable couriers with strict delivery policies and schedules. Unfortunately thing do go missing with couriers. Should this happen with your order, email us veto.zerowaste@gmail.com with your order number and we will immediately investigate.

 

At this moment, we can only ship as far as Australia as the pressurisation can cause our paper bags to rip which leads to spillages. Flat rate of $35.00NZD  

 

Return & Exchange Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

In the unlikely chance you are not satisfied with a product, please get in touch with us within 7 days of receiving the product and return the unopened and unused product to us so that we may endeavour to understand and rectify the problem.

If you have received the wrong item, you can send it back and we will send the correct replacement. Or you can keep it

We will happily provide a replacement product to faulty item/s within 7 days of receiving the item back from you. Contact veto.zerowaste@gmail.com